Returns and Exchanges

For returns or exchanges

please contact us directly via email.

support@daaojewelry.com

Kindly include (Return) or (Exchange) in the subject line and provide your order number along with the reason for the return in the email content.

We will process your request as soon as possible to ensure a quick resolution.

Thank you for your support!

Refund policy

DAAO JEWELRY REFUND POLICY

DAAO JEWELRY wants you to be completely satisfied with your purchase.
If you are not completely satisfied with your jewelry, you have the right to return it within 14 days of receiving your order for a full refund or exchange.


To initiate a return, please contact our customer service team at [Daaojewelry@gmail.com] with your order number and reason for return.
All returns are subject to a $7 restocking fee which will be deducted from the total refund amount.
Please note that the item must be in its original condition and packaging, and any damaged, used, or altered items will not be eligible for a refund or exchange.

When and how should I expect my refund?

Once we have received the item(s), we'll contact you to confirm receipt of the parcel. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card, including any sales taxes. Shipping is not refundable.
We will make a refund after we confirm that the package has been received and the product meets the return conditions. Usually this takes 5-7 business days. We will deal with the problem as quickly as possible,but it also takes time for your credit card to process your refund. FYI: typically, it takes around 5-10+ working days to process the refund, depending on your bank card/issuer.

Can I exchange my jewelry?

If you are not satisfied with your jewelry, you can exchange it within 14 days of receiving your order. We will exchange it for you.
To initiate a exchange, please contact our customer service team at (Daaojewelry@gmail.com) and provide your order number and reason for the exchange. We will provide you with instructions on how to exchange your jewelry.

Refund policy for gift card

Free/Event/Giveaway Gift Cards

Full (Free/Event/Giveaway) gift card payments are non-refundable.

For payments (Free/Event/Giveaway gift card + credit card), the credit card portion qualifies for a refund.

Purchased Gift Cards

If the order was paid using a purchased gift card, the refund amount will be credited back to the original gift card.

If the order was paid partially with a (purchased gift card + credit card), the credit card portion is refunded to the original payment method. The gift card portion will be reissued.