This product ships from our global warehouses. Estimated delivery time: 5 -15 business days.
Tracking information will be provided once your order ships.

-(For products on sale: Orders typically ship within 1-2 business days. During peak periods, processing may take up to 5 business days. Your patience during these busy times is greatly appreciated.)
-(For pre-sale products: We will provide the exact shipping date on the pre-sale product page)

(Currently we only accept shipments to the United States, we are working towards shipping to different countries, and we will announce it as soon as we have news)

We provide free shipping for orders over $100. When the order is less than $100, you need to provide a shipping fee of $7

If you have any problems during the payment process, please contact us for help. We will respond as soon as possible

Send a note with your order number and correct shipping address as soon as you can to (support@daaojewelry.com) and we’ll do our best to fix that right up for you

Don't worry, you are not responsible for this
Please send us photos and description of the problem at (support@daaojewelry.com) within 3 days of receiving your package and we will do our best to resolve it.

Due to international express delivery, if you refuse the package, it will not be returned normally, and we cannot get the returned product, which also means that you cannot go through the normal return process to get a refund.
So we kindly hope you not to refuse the package to avoid unnecessary trouble. If you don't want the product anymore, please sign for it and initiate a return, and we will process the return and refund for you as soon as possible.

DAAO JEWELRY wants you to be completely satisfied with your purchase.
If you are not completely satisfied with your jewelry, you have the right to return it within 14 days of receiving your order for a full refund or exchange.

To initiate a return, please contact our customer service team at (support@daaojewelry.com) with your order number and reason for return.
All returns are subject to a $7 restocking fee which will be deducted from the total refund amount.
Please note that the item must be in its original condition and packaging, and any damaged, used, or altered items will not be eligible for a refund or exchange.

Once we have received the item(s), we'll contact you to confirm receipt of the parcel. The cost of any undamaged and unworn products, correctly returned will be credited to the original purchaser's credit card, including any sales taxes. Shipping is not refundable.
We will make a refund after we confirm that the package has been received and the product meets the return conditions. Usually this takes 5-7 business days. We will deal with the problem as quickly as possible,but it also takes time for your credit card to process your refund. FYI: typically, it takes around 5-10+ working days to process the refund, depending on your bank card/issuer.

If you are not satisfied with your jewelry, you can exchange it within 14 days of receiving your order. We will exchange it for you.
To initiate a exchange, please contact our customer service team at (support@daaojewelry.com) and provide your order number and reason for the exchange. We will provide you with instructions on how to exchange your jewelry.

Currently, our system only supports using one gift card per order. You cannot combine multiple gift cards for a single transaction. If your purchase amount exceeds the value of one gift card, you may pay the remaining balance with another payment method (credit card, PayPal, etc.).

If you have multiple gift cards, you'll need to use them for separate purchases. We apologize for any inconvenience this may cause.

Full (Free/Event/Giveaway) gift card payments are non-refundable.

For payments (Free/Event/Giveaway gift card + credit card), the credit card portion qualifies for a refund.

Currently, gift cards cannot be used for pre-order purchases. Pre-order items require an immediate payment method (such as credit/debit cards or PayPal) at the time of purchase.

If you'd like to use your gift card balance, we recommend shopping from our available in-stock products. We appreciate your understanding!

Full (Free/Event/Giveaway) gift card payments are non-refundable.

For payments (Free/Event/Giveaway gift card + credit card), the credit card portion qualifies for a refund.

If the order was paid using a purchased gift card, the refund amount will be credited back to the original gift card.

If the order was paid partially with a (purchased gift card + credit card), the credit card portion is refunded to the original payment method. The gift card portion will be reissued.

We offer a 365-day satisfaction guarantee on our jewelry. If you have any problems with your jewelry, please feel free to contact us for help.

Please note that all plated jewelry will inevitably discolor, oxidize, and lose its luster over time. We carefully craft high-quality jewelry, and our jewelry has a perfect thick plating, with your proper care, it will have a very long life.

Please contact us at (support@daaojewelry.com) and provide photos and description of the problem. We will provide any necessary assistance as soon as possible. Please believe that we will solve the problem.